Business orders
Business-to-business transactions
This policy does not apply to orders classified as business-to-business (B2B) transactions, which are stated as being exempt from the Distance Selling Regulations.
Customer information
Cancellations & Returns
Our cancellation and returns policy explains when an order may be cancelled, how goods should be returned and the circumstances where cancellation rights do not apply.
01 / Policy scope
When cancellation rights do not apply.
Certain transactions and products fall outside the standard cancellation provisions set out on this page.
Personalised goods
Custom or modified products
Cancellation rights do not apply to items personalised or modified to your specification, including products printed with custom logos or graphics that are non-standard within our range.
02 / Cancelling an order
How the cancellation process works.
Where the cancellation provisions apply, the policy sets out a clear written cancellation and return process.
01
Notify us within 14 days
You may cancel your contract up to 14 days after the day of delivery.
02
Cancellation must be in writing
Please notify us by email or in writing. Cancellations cannot be accepted by phone. You do not need to provide a reason, although a short explanation can help us improve our service.
03
Return the goods within 14 days of cancellation
Goods must be returned complete with their original packaging to us, our supplier, or another UK address specified by us. Return costs are your responsibility.
04
Package the goods carefully
You are responsible for ensuring returned goods are packaged adequately to protect them from damage in transit.
03 / Returns & refunds
Condition, collection and refunds.
Returned goods must be looked after while they are in your possession and must meet the conditions below.
Condition of returned goods
Goods may be properly examined during the 14-day period, but returned items must remain unused and in a re-saleable condition.
If reasonable care has not been taken and the goods are damaged or deteriorated before return, we reserve the right to charge for the reduction in value.
Collection & refund
If you are unable to return the goods yourself, we can arrange collection and the direct cost of collection will be charged to you.
Refunds will be made for monies paid to us, excluding postage or carriage costs incurred, within 30 days and less any costs due under the contract.
04 / Business customers
Mutual agreement & legal rights.
Business customers, or customers exempt from the distance selling regulations, may cancel and return orders only by mutual agreement with us.
This cancellation policy does not affect your legal rights — for example, where goods are faulty or mis-described.
Need assistance?
Speak to our team about a return.
If you need to discuss a cancellation, return or issue with goods received, please contact us in writing so our team can review the order and advise on the appropriate next step.