Cancellation & returns
This policy does not apply to orders classified as ‘business to business’ (B2B) transactions as these are exempt from the Distance Selling Regulations. This policy equally doesn’t apply to any items which have been personalised or modified to your specification, such as products printed with custom logos or graphics which are non-standard within our range, as these items are exempt from the right to cancel.
You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please e-mail or write to us. We are unable to accept cancellations by phone.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
You may properly examine the goods for 14 days; however returned goods must be in an unused and re-saleable condition.
If you are unable to return the goods we can arrange to collect them and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us and this results in damage or deterioration, we reserve the right to charge you for the reduction in value.
We will refund all monies paid to us by you excluding any postage / carriage costs incurred within 30 days, less any costs due under this contract.
Business customers, or customers exempt from the distance selling regulations may cancel and return orders only with our mutual agreement. This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.
